Philosophy
Nichiden’s services involve getting the right orders from customers and delivering them the right products. We see these services as an aspect of quality, and we work to boost this quality while earning customers’ trust. Reflecting this approach, we have earned ISO 9001 certification, and we are working to improve both quality and customer satisfaction.
Quality Policy
NICHIDEN Corporation is an industrial distributor that specializes in mechanical parts and systems. In consideration of our users’ needs, we fuse our expertise with cutting-edge technologies to create outstanding production facilities and systems. Our quality-assurance system ensures we offer services that customers can depend on.
- We pursue services that satisfy customers.
- We strive to improve operational quality by setting quality targets and reviewing our performance.
- We abide by all relevant laws, regulations, and other agreements.
- We instill our quality policy in all relevant company organizations.
- We regularly review and improve our quality policy to maintain, improve, and standardize the system.
Quality Control Framework
Nichiden’s services involve getting the right orders from customers and delivering them the right products. We see these services as an aspect of quality, and we work to boost this quality while earning customers’ trust.
Improving Customer Satisfaction
A Sustainable Framework that Responds to Customer Needs
Reflecting our strong sense of mission to supply the products customers need, where and when they need them, we are also committed to meeting customers’ expectations. In this process, we give due consideration to human rights, working conditions, and the global environment, and work to build a sustainable supply chain. In particular, the decentralization of logistics bases contributes not only to efficient, rapid, and reliable product supply, but also to the advancement of business continuity planning (BCP) and decarbonization initiatives.
Techno Center: Fulfilling Customers’ Wishes
Our Techno Center consists of engineering teams that specialize in fabrication and setup. The Center’s responsibilities include cutting and machining linear guides as well as designing and assembling equipment such as systems that use aluminum frames and robot pedestals. It works to create new businesses in addition to shortening lead times.
Communicating with
Customers
Talking Face-to-Face at Exhibitions and Seminars
We hold exhibitions where customers can talk directly to us about what matters to them. These give customers the opportunity to discuss their issues while looking at actual products on display. In addition, we hold MEKASYS, an exhibition hosted by individual sales bases, to create opportunities for large numbers of customers to try our products. The event attracts about 20,000 visitors every year.
Continuously Communicating Information to Customers
We communicate a range of information to customers on an ongoing basis with the goal of helping them resolve issues and creating business for Nichiden. We offer information on a daily basis to accelerate customers’ businesses by, for example, publishing pamphlets detailing problem-solving that leverages our unique capabilities as an industrial distributor, helping customers resolve issues through the MEKASYS website, and using social media and digital marketing.
Quality Training
The West ME System Department, West Logistics Center, and Techno Center, which have all earned ISO 9001 certification, hold annual workshops. In addition, by making the improvement of operational quality a goal of our medium-term business plan, we work to improve customer satisfaction while visualizing progress towards quality improvement on a quarterly basis.
